Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

Silverback AI Chatbot has announced the introduction of a new feature, “AI Agents,” which represents a further evolution of its technology designed to support business operations, customer ...

Long ago, I built a web app for an enterprise (200k+ employees). Feedback on the web app prompted me to do an experiment. What would happen if I were to create a WhatsApp chatbot to solve the specific ...

WhatsApp plans to charge developers of AI chatbots per message.

ChatGPT, OpenAI’s text-generating AI chatbot, had a big year in 2023. After launching in November 2022, the company announced that ChatGPT has hit 100 million weekly active users, and OpenAI is ...

ChatGPT is an all-purpose chatbot, but its creator now lets you create special-purpose variations. Also, the upgraded GPT-4 Turbo model arrives. Stephen Shankland worked at CNET from 1998 to 2024 and ...

Apple is preparing to replace Siri with a generative AI chatbot across iPhones, iPads, and Macs later this year, according to ...

Researchers have identified ten security issues in the research-oriented AI chatbot Perplexity. Perplexity was released one week after ChatGPT, right as the maelstrom around artificial intelligence ...