Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...

Companies large and small collect an ever-growing amount of data. According to a TechJury report, in 2020, every person on average generated 1.7 megabytes of data per second. All of that isn’t ...

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Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. Paradoxically, adopting digital transformation solutions meant streamlining ...

From phone calls and in-store interactions to chatting online, customers have multiple channels for contacting your business. In our hyper-connected world, businesses are more accessible than ever, ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester ...

Retail workers across industries are currently experiencing an unfortunate crunch on two fronts. Ongoing supply chain challenges drive customers to reach out with concerns, and retailers, like many ...

When a client begins work with a new accounting firm, the onboarding process sets the stage for what's to come. This is where leadership shines, not just in the logistics they oversee but in the ...