When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...