Difficult conversations are a human inevitability. Here’s how emotionally secure people turn them to their advantage.

Once an educator has reflected on their own values, the other three modules are designed to help visitors learn how to ...

Initiating difficult conversations is not always easy, but it’s necessary for managers to master for team success. Today’s very best leaders stand out in great part because they have developed and ...

Psyching yourself up for a difficult conversation can feel daunting, but transforming those difficult conversations into breakthrough conversations may not be as difficult as you might think. Most of ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Co-Author Sheila Heen talks about new book, ...

Difficult conversations don't have to be so stressful. Source: Alexander Suhorucov/Pexels Difficult conversations, you know them well. These are the types of talks that require you to deliver bad news ...

In our culture we are taught to keep the peace. We are taught not to embarrass anyone, not to challenge authority, or make things awkward. I’m naturally a very passive person and despise confrontation ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

The holiday season is often portrayed as a time of joy, family gatherings and festive cheer. However, for many, it can also be a period filled with anxiety and tension, especially when it comes to ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...