Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

In today’s rapidly evolving business landscape, staying ahead of the curve means embracing technologies that streamline operations and foster collaboration. One such innovation is a knowledge ...

It's a complaint often heard in law enforcement agencies nationwide: "We don't know what we don't know." Police from one jurisdiction are unaware of a burglary ring operating in a neighboring city. Or ...

People’s fear of intelligent machines taking over the world has long been a popular theme in science fiction. Neuromancer, Blade Runner, Westworld and The Matrix are just a few of the movies, TV shows ...

On June 1, 2009, Air France 447 crashed into the Atlantic Ocean. One of the admittedly many causes for this tragic incident was the “glass cockpit” effect: The pilots, flummoxed by the many different ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

VANCOUVER, BC, Nov. 20, 2025 /PRNewswire/ -- Wondershare, a global leader in creativity and productivity solutions, launches EdrawMind V13, an AI-powered mind mapping software with built-in notes. As ...