Sara Jane Ho has made a living by teaching people how to not be a jerk. In 2012, she founded Sarita Institute, a finishing school in Beijing that offers courses including wine appreciation, small talk ...

First impressions make a difference whether the goal is winning a new customer, moving up the career ladder, gaining acceptance to a group or, of course, attracting a new special friend. Processing ...

First impressions matter. While they only take tenths of a second to make, a first impression will change the entire trajectory of a business meeting — for better or for worse. Here are six important ...

First impressions count – a lot. Unfortunately, many healthcare organizations miss out on the opportunity to make a good one. Typically healthcare leaders only start to think about making a favorable ...