Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

Operations management is a multi-disciplinary field that focuses on managing all aspects of an organization’s operations. The typical company carries out various functions as a part of its operation.

With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...

Frei, Frances X., and Dennis Campbell. "Managing Service Operations: The Managerial Research Design Process." Harvard Business School Teaching Note 608-155, April 2008.

Naren Agrawal is the Benjamin and Mae Swig Professor of Information Systems and Analytics at the Leavey School of Business, where he has been a member of the faculty since 1992. His academic work ...

Newest SRM platform capabilities automate the management of assets and external service events using existing fleet tools and applications. Glen Allen, VA (PRWEB) - Decisiv, Inc., the industry leader ...