The longer we continue to work with either all or part of our teams in remote, out-of-physical-office environments, the more imperative it becomes for those teams to have some tools in place to keep ...

Performance Management tends to get a negative reputation among many employees. It has traditionally been seen, at its best, as an end-of-year event where managers shared their approval or disapproval ...

Martin O’Malley, then the governor of Maryland, ran a meeting of StateStat, the state version of the performance management program he had created as mayor of Baltimore. “Stat” management programs, ...

If you could do one thing to improve the performance of your call center, what would it be? No doubt, several things just came to mind and you would probably have a hard time narrowing it down to just ...

Members of the UCSF community are all currently engaged in significant efforts toward achieving operational excellence and the variety of change initiatives that will ultimately lead to improved ...

BMC Software Inc. today plans to announce four new or upgraded performance management and predictive analysis tools for use in planning installations and upgrades of corporate IT systems. The new ...

Information technology is slowly but surely taking over the planet, and businesses today use more software applications than ever before. In the past few years, the average number of software as a ...